Abstract
Relationships between Work Alienation, Job Stress, Burnout and Intention Leave from Job among Tourism Industry Employees
In today's business world expectations such as providing better quality service, reaching goals in a shorter time, serving more people in a short time, put pressure on employees in the tourism sector, as in all sectors, and increase the workload of employees. In the tourism sector, which is one of the labor-intensive service sectors, customer satisfaction has become perhaps the most important data for the survival of the business, which may cause sector employees to experience intense stress, burnout, alienation from work and intention to leave from job. This study investigates the effects of job stress, burnout and job alienation on intention leave from jobs a result of increasing workloads of tourism sector employees. For the research, data were collected from 417 participants working in tourism enterprises in Beyoğlu district of Istanbul Province in the April 2024. In this study, which was carried out in the relational survey model from the quantitative study type, the selective sampling method was used. It was found that job alienation, job stress and burnout have effects on the employee's intention to quit. The results of the study were analysed in the light of the literature and some explanations were made.
Keywords
Job Stress, Burnout, Job Alienation, Intention Leave from job, Tourism
